Below are some of the most frequently asked questions we have received. If you have a question or need some clarification, please call us at 631.647.3055 or e-mail us at firstname.lastname@example.org
Are the ferries handicap/elderly accessible?
Yes, upon arrival please locate a crew member or call 631-665-3600 and we will be happy to help. Ramps are available on all vessels for embarkation and debarkation, and our crews are trained in the proper procedures.
What are the freight house hours on Fire Island?
In the off-season, the freight house is only open when the freight boat is in town. During the summer season and as our crew fills in, regular hours will be posted on our phone line (631.647.3055) and/or at the freight houses. For estimated beach times call 631.647.3055.
How do I address my packages when ordering online?
Make sure to include your name and destination.
Example: Jane Smith – Fair Harbor
99 Maple Ave.
Bay Shore NY 11706
How do I set up a credit card account?
There are three ways to set up a credit card account for freight.
What do I have access to with a freight account?
After setting up a freight account online (https://fireislandfreight.azurewebsites.net/) you will be able to add a credit card (recommended), track the freight boat through twitter, view your history of shipments and print out labels for your freight.
The freight portal says I already have an account. I don’t understand how. How do I log in?
We may have your name in our system already so you would be considered an existing user. Just call the Bay Shore freight house (631.647.3055) and we will be able to look up what email address is on account as your username and give you a temporary password that you can change once logged in.
Do we need to call to let you know when we are having a shipment delivered?
We do ask that if you have a large delivery, furniture, appliances, bedding, lumber, etc. to please call (631.647.3055) or email us (email@example.com) at least a day before it is due to arrive to us.
Can I ship lumber/ building supplies on the Saturday freight boat?
No. Lumber and building supplies are only accepted Monday-Friday 7:00 AM – 10:00 AM for same day delivery.
What information do you need from me when I am dropping off freight?
Please have everything marked with your last name and destination. If you have a credit card account set up with us, have a list of what is being dropped off along with your account number.
What items can go in the freight houses?
Freight houses are designated for short term holding of smaller items such as Amazon, UPS, FedEx shipments and beverage. Bulk deliveries and large items including but not limited to furniture, appliances, mattresses and bicycles must be scheduled for same day pick up. Landscaping, building supplies and perishables will be left outside at owner’s risk.
Do I need to protect my freight or will the freight crew do it for me?
All freight must be wrapped, boxed, crated or somehow protected in order for us to accept it. Otherwise, the Fire Island Ferries will not be held responsible for damages.
What time is someone in Bay Shore until to receive deliveries?
Someone is in the Bay Shore freight house until 3:30 PM Monday through Friday in the off-season and Saturdays from mid-April through mid-September. Commercial deliveries are only accepted Monday-Friday 7:00 AM – 3:30 PM and when we are running a Saturday freight boat, Saturday 7:00 AM – 10:00 AM.
Which grocery stores deliver to the freight boat?
Presently, Fire Island Ferries only accepts groceries from Shop Rite, King Kullen and Pat’s Market. They have accounts set up with us, and will cover the freight charge. Therefore, we can leave your cartons of groceries on the town dock that you have designated when placing your grocery order. It is recommended that you continue to order your groceries to be delivered to the freight boat before 10:00 am Monday – Friday. Any further questions with regard to ordering groceries or estimated times that the freight boat will be in your town, please call the freight department at 631.647.3055.